If you've made a deposit but the funds haven't appeared, or your withdrawal was rejected, follow these official steps to resolve the issue in under an hour.
Step-by-Step Resolution Guide
Capture Proof: Take a clear screenshot of the payment receipt (from your bank/wallet) showing the Transaction ID, Date, and Amount.
Use Registered Email: You MUST send the email from the same address linked to your 1xBet account.
Send to Processing: Attach the screenshot and send it to the specialized financial team: